Customer Success Manager – Zaandam(Hybrid)

This is an exceptional opportunity to join a globally leading Software Vendor. My client is currently looking for a passionate Customer Success Manager, where you will work from the office location in Amsterdam. This company has experienced 80% percent growth in 2019 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $10 billion by 2020.

With a work hard, play hard culture, this company aims to ensure employees wake up happy to go into work with flexible working hours and outstanding employee benefits. They also provide industry leading training and regular promotions to ensure progression within your career.

My client gives project-based service providers something they all need: a handle on time. They believe that time has a major impact on the way that companies deliver their products and services to society. With time being money, my clients leading project management & resource planning software company, helps companies make the most of it.

As a Customer Success Manager, you are responsible for a group of customers. You constantly monitor the use of the software with these users. You anticipate risks and opportunities to expand usage. You help new customers with the introduction of the software through start-up sessions and online training. You are the first point of contact for your group of customers throughout the entire life cycle. Here everything revolves around customer satisfaction and the extent to which the customer is actually successful with the software.
From the customer contact you also cooperate in answering support desk tickets, managing the support site and you develop tutorials. Because you are close to the customer, you also give feedback about our software to the development team.

What are the role requirements?

  • You have work experience in a function with customer contact.
  • Experience as a help desk employee is a plus.
  • In addition, you are well versed in online software and you have an affinity with planning & project management.
  • You have strong oral and written communication skills.
  • You have a lot of initiative and you really have fun solving problems and getting the question behind the question clear.

What do we offer:

  • Modern working conditions
  • Driven colleagues with a lot of knowledge and passion for the profession
  • The exchange of knowledge and experience is central, as well as room for personal growth and development
  • A no-nonsense corporate culture with a collegial and pleasant working atmosphere
  • Flexible working hours
  • Yearly company vacations
  • Company performance bonus

Apply now If you are an ambitious and determined professional looking to take a leadership role in the future of technology.

 

Consultant: Romone Alexander-Simpson